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Privacy Policy

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Welcome to Maki Support

We are committed to protecting the privacy of users who access our application and website. This Privacy Policy explains how information is collected, used, and protected when you use Maki.

Information We Collect

We may collect the following types of information:

  • Account Information: such as name, email address, or institution-provided credentials

  • Usage Information: app interactions, feature usage, and basic diagnostics

  • Device Information: device type, operating system version, and app version

We do not knowingly collect sensitive personal data beyond what is required to provide the service.

How We Use Information

Information collected is used to:

  • Provide and maintain the Maki service

  • Improve app functionality and user experience

  • Respond to support requests

  • Ensure security and prevent misuse

We do not sell user data.

Data Sharing

We do not share personal information with third parties except:

  • When required to operate the service (e.g., secure cloud infrastructure)

  • When required by law or legal process

  • With user or institutional consent

All third-party services used follow industry-standard security practices.

Data Security

We take reasonable technical and organizational measures to protect user data.
All network communication uses secure, encrypted connections provided by the operating system.

No system is perfectly secure, but we work continuously to safeguard information.

Student Privacy

Maki is designed for educational use. When access is provided through a school or institution, data may be managed in accordance with that institution’s policies and applicable laws.

Data Retention

We retain information only for as long as necessary to provide the service or meet legal requirements. Data may be deleted upon request, subject to institutional agreements.

Children’s Privacy

Maki is intended for use by students under the supervision of educational institutions. We do not knowingly collect personal information from children without appropriate authorization.

Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Request correction or deletion of your data

  • Contact us with privacy-related concerns

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy or data practices, contact us at:

Email: dev@wynautlabs.com

Website: https://heymaki.ai

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